TERMS & CONDITIONS
Terms of Service
These Terms of Service outline how you may access and use the Website operated by Racco Psychotherapy, and how we provide our services to you. Please read these Terms carefully. By using our Website or submitting an inquiry, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use the Website or our services.
DEFINITIONS
“Client” or “you” means any individual who contacts, inquires, or receives services through Racco Psychotherapy.
“Company,” “we,” or “us” means Racco Psychotherapy and its representatives.
“Services” include psychotherapy, consultations, or any other offerings provided by Racco Psychotherapy.
“Website” refers to www.raccopsychotherapy.ca.
ELIGIBILITY
You must be 14 years of age or older to access our services. By using our Website, you represent that you meet this requirement and are able to enter into a binding agreement.
PRIVACY
Your use of our Website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it carefully before using our services.
INTELLECTUAL PROPERTY
All content on this Website, including text, graphics, logos, images, and materials, is the property of Racco Psychotherapy or its licensors and is protected by copyright and intellectual property laws. You may use this Website for personal, non-commercial use only. You may not reproduce, distribute, or modify any content without written permission.
APPROPRIATE USE
You agree to use this Website and our services in a lawful and respectful manner. You may not:
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Use the Website to harass, harm, or defame others
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Attempt to gain unauthorized access to systems or data
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Upload malicious code or interfere with Website functionality
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Misrepresent your identity or affiliation
We reserve the right to restrict access if these terms are violated.
LIMITATIONS OF SERVICE
Racco Psychotherapy is not a crisis or emergency service. If you are experiencing a mental health emergency, please call 911, contact 988 (Canada Suicide Crisis Helpline), or go to your nearest emergency department.
DISCLAIMERS
Our Website and services are provided on an “as is” basis. While we strive to provide high-quality care and information, we do not guarantee specific outcomes from therapy. We are not liable for any damages resulting from use of the Website, interruptions in service, or technical issues beyond our control.
THIRD-PARTY SERVICES
We may use third-party platforms such as Jane App for booking, scheduling, and secure communication. We are not responsible for the privacy practices or content of third-party services.
PAYMENT & CANCELLATION POLICY
Fees are determined through our pay-what-you-can model within the applicable session range. We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments will be charged the full session fee.
COMMUNICATIONS
By using our services, you may receive administrative communications related to scheduling, appointments, or service updates. You may opt out of non-essential communications at any time.
TERMINATION
We reserve the right to suspend or terminate access to services if these Terms are violated. You may discontinue services at any time by contacting us directly.
GOVERNING LAW
These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada. Any disputes will be handled within the jurisdiction of Ontario.
CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Website or services after changes are posted constitutes acceptance of the updated Terms.
CONTACT US
If you have any questions about these Terms of Service, you can contact us at: